Shipping policy

Shipping conditions

At hydrawtp.com we offer several shipping options, although we always ship through courier companies. The exact cost of your shipment depends on several factors: the destination, the delivery time you choose and the order amount.

For delivery times to be met, you must place your order before the cut-off time, which is 12:00 noon. Orders placed after the cut-off time are processed the next day, as we can no longer hand them over to the courier.

Orders paid by bank transfer are not processed until the transfer reaches our account. With all other payment methods, we start preparing the order straight away. If your order is urgent, we recommend not paying by bank transfer.

Whenever you place an order at hydrawtp.com, we will let you know by email when it has been shipped. We will also follow the delivery if needed and contact you if there is any problem. That is why we ask for a phone number during checkout.

Delivery days and times

Please note that courier companies only work Monday to Friday. They do not deliver on Saturdays, Sundays or public holidays. When we give you approximate delivery dates, we do not take into account local or regional holidays at the destination; we only consider national holidays and local holidays at the place of origin.

We cannot guarantee a delivery time. Couriers may deliver at any time on the agreed day before 20:00. An approximate time slot can be requested, which the courier will try to respect, but it is not obliged to. If you are not at the address given in your order, you will need to collect the parcel from the courier's premises from the following day and up to 7 days after the delivery attempt.

Undelivered orders

If an order is shipped and cannot be delivered for reasons attributable to the customer, the shipping costs paid will not be refunded, and new shipping costs must be paid to send the goods again.

Courier delivery times and liability

Delivery times are approximate and cannot be taken as a firm guarantee, although we generally meet them in 95% of orders. In exceptional cases, we reserve the right to change the courier company used to send your parcel, always keeping the same transit times.

The liability of hydrawtp.com is limited in cases of force majeure (strikes, adverse weather preventing normal land, sea or air traffic, etc.). In these cases, orders will be delivered as soon as possible and the delivery times above will not apply.

Registration and your account at hydrawtp.com

During checkout you must register by creating an account. By saving your identification and shipping details, you can speed up future purchases by simply selecting one of your saved shipping addresses. You can create several addresses, edit them, delete them or add new ones.

Returns policy

In addition to your right of withdrawal, you can return the items you bought if you believe they are faulty.

If so, you have 14 days to notify us through any of our channels:

By phone: +34 693 86 90 50

By email: info@hydrawtp.com

To consider the material faulty, we need to check it. We will therefore ask you to send us a video showing the fault and, if it is not clear, we will need to test it at our premises by collecting a sample large enough to run some tests and confirm whether or not the material is faulty.

If it is faulty, we will send you a replacement or refund the price of the item.

If it is not, we will show you, and in that case no replacement or refund will apply.

If the material is incomplete, you have 48 hours to notify us through any of the customer service channels mentioned above.

Order cancellation

Please note:

• Orders cancelled before 14:00: 5% of the final order price will not be refunded.
• Orders cannot be cancelled after 14:00.